Thank you for shopping at SmartDigito.
SmartDigito provides digital products such as eBooks, templates, AI resources, business kits, courses, worksheets, digital tools, and other downloadable or online resources.
Because digital products can be accessed, downloaded, copied, or used shortly after purchase, our refund and cancellation policy differs from policies applicable to physical products.
Please read this policy carefully before making a purchase.
1. Digital Product Purchases
All products sold through SmartDigito are primarily digital unless specifically stated otherwise on the relevant product page.
Once a digital product has been successfully delivered, downloaded, accessed, or made available to the customer, the purchase is generally considered final and is normally not eligible for cancellation, return, or refund, except where required by applicable law or where an eligible issue described below applies.
2. When a Refund May Be Considered
We may consider a refund or other appropriate resolution in situations such as:
Duplicate Payment
If you are accidentally charged more than once for the same order or transaction, please contact us with the relevant payment and order details.
After verification, an eligible duplicate charge may be refunded.
Product Not Delivered
If your payment is successfully completed but the purchased product is not delivered or made accessible because of a technical issue on our side, please contact us.
We will first attempt to provide the purchased product or restore access. If we are unable to provide the product within a reasonable period, an appropriate refund may be considered.
Corrupted or Inaccessible File
If a downloaded file is genuinely corrupted, damaged, or cannot be accessed as described on the product page, please contact us.
We may provide:
- A replacement file
- A new download link
- Technical assistance
- Another appropriate resolution
If the issue cannot reasonably be resolved, a refund may be considered.
Incorrect Product Delivered
If you receive a different digital product from the one you purchased because of an error on our side, please contact us.
We will provide the correct product or another appropriate resolution.
3. Situations Normally Not Eligible for Refund
Subject to applicable law, refunds will generally not be provided when:
- You changed your mind after purchasing the product
- You purchased the product by mistake
- You no longer need the product
- You did not fully read the product description before purchasing
- You expected features that were not stated on the product page
- You do not have the required software, application, account, device, or technical capability to use the product where such requirements were disclosed
- You have already successfully downloaded or accessed the product and there is no genuine defect or delivery issue
- You expected a particular business, financial, educational, marketing, productivity, or other result
- An AI prompt or AI resource produces an output different from what you expected
- A third-party platform, software, AI service, or application changes its features, pricing, interface, policies, or functionality after your purchase
- You fail to use or complete a purchased course, resource, template, or digital tool
- You request a refund solely because you found a similar product elsewhere at a different price
This section does not limit any rights that cannot legally be excluded under applicable law.
4. AI Resources and Prompt Products
AI prompts and AI-related resources are designed to assist customers in working with third-party artificial intelligence platforms.
AI-generated results may vary depending on factors such as:
- AI model
- Platform
- User input
- Context
- Settings
- Model updates
- Platform changes
A particular AI output is therefore not guaranteed.
A refund will not normally be issued solely because an AI platform produces a different result than expected, provided that the purchased SmartDigito resource itself was delivered as described.
5. Templates, Business Kits and Worksheets
Before purchasing templates, business kits, worksheets, or similar resources, customers should review the product description, file format, intended use, and any stated software requirements.
A refund will not normally be available solely because a customer later decides that the resource does not suit their personal preferences or specific circumstances.
If the product itself is materially different from its description or cannot be accessed because of an issue attributable to SmartDigito, please contact us.
6. Courses and Educational Products
Purchasing a course or educational product does not guarantee any particular result, income, business outcome, employment opportunity, sales result, or other specific outcome.
Failure to complete or use a course does not normally qualify for a refund.
If a course cannot be accessed because of a verified technical issue attributable to SmartDigito, please contact us so that we can attempt to restore access.
7. Order Cancellation
Digital orders may be processed and delivered automatically after successful payment.
For this reason, an order generally cannot be cancelled after the digital product has been delivered, downloaded, accessed, or made available.
If you believe an order was placed incorrectly and the product has not yet been delivered or accessed, contact us as soon as possible. Any cancellation request will be reviewed based on the circumstances and applicable law.
8. Refund Request Process
If you believe your purchase qualifies for a refund or other resolution under this policy, contact us at:
contact@smartdigito.com
Please provide:
- Your full name
- Email address used for the purchase
- Order number
- Product name
- Date of purchase
- Description of the issue
- Relevant screenshots or supporting information, where applicable
Providing complete information will help us investigate the request efficiently.
9. Refund Request Timeframe
Where possible, please report a delivery, access, duplicate-payment, or defective-file issue within 7 days of purchase.
Submitting a request within this period does not automatically guarantee a refund. Each eligible request may be reviewed based on the nature of the issue, product delivery status, available records, and applicable law.
Any mandatory rights available under applicable law remain unaffected.
10. Refund Processing
If a refund is approved, it will generally be processed through the original payment method where reasonably possible.
After we initiate a refund, the time required for the amount to appear in your account may depend on the payment gateway, bank, card network, UPI provider, or other payment service involved.
SmartDigito does not control third-party banking or payment-processing timelines.
11. Failed or Pending Payments
If your payment is shown as failed or pending but an amount has been debited from your account, please first allow the payment provider or bank reasonable time to update or reverse the transaction.
If the payment is later confirmed to us, we will process the corresponding order.
If you continue to experience an issue, contact us with your transaction details so that we can assist with verification where possible.
12. Chargebacks and Payment Disputes
If you experience a genuine issue with an order, we encourage you to contact SmartDigito support first so that we have an opportunity to investigate and resolve the matter.
Fraudulent or abusive payment disputes may result in restriction of future purchases or account access where reasonably necessary and permitted by law.
13. Changes to This Policy
SmartDigito may update this Refund & Cancellation Policy from time to time to reflect changes in our products, delivery methods, business practices, or applicable requirements.
The latest version will be published on this page with an updated “Last Updated” date.
14. Contact Us
For refund, cancellation, payment, download, or product-access questions, contact:
SmartDigito
Website: smartdigito.com
Email: contact@smartdigito.com
Please include your order number and purchase email address when contacting us about an order.