SMARTDIGITO SUPPORT
How Can We Help You Today?
Need help with an order, download, payment, product access, or license? Find quick answers or contact SmartDigito Support for assistance.
QUICK HELP
What Do You Need Help With?
Choose a topic below to find the right information quickly.
Downloads & Access
Can’t find your download or having trouble accessing a purchased product?
Refunds & Policies
Understand refund eligibility, cancellations, and our digital product policies.
License & Usage
Understand how you can use your purchased resources and check whether personal, business, commercial, or other usage rights apply.
QUICK CHECK
Before You Contact Support
Most download and access issues can be solved in just a few minutes. Try these quick checks first.
01
Check Your Email
Look for your order confirmation and download email.
02
Check Spam & Promotions
Sometimes automated order emails may land there.
03
Visit My Account
Sign in and check your available orders and downloads.
04
Verify Your Purchase Email
Make sure you’re using the same email address used during checkout.
Still having trouble? We're here to help.
CONTACT SUPPORT
Still Need Help? Send Us a Message
Share a few details about your issue and we’ll help you find the right solution.
We're Here to Help
For faster assistance, please include your order details when contacting us about a purchase.
EMAIL SUPPORT
We Can Help With
- Order Issues
- Download Problems
- Payment Queries
- Product Access
- License Questions
- Technical Issues
- For your security, never share your OTP, UPI PIN, card PIN, banking password, or other sensitive payment credentials with us.
Tell Us What Happened
Please provide the details below so we can understand and resolve your issue.
Your information will only be used to respond to your support request and will be handled according to our Privacy Policy.
Faster Assistance
Include your order number when contacting us about a purchase for faster verification.
Email Support
We’ll respond to the email address provided in your support request.
Secure Support
Never share your OTP, UPI PIN, card PIN, banking password, or other sensitive payment credentials with us.
POPULAR QUESTIONS
Popular Help Questions
Find quick answers to the most common questions about orders, downloads, refunds, and product usage.
How will I receive my digital product?
Depending on the product, access may be provided through a direct download after checkout, your order confirmation page, a download link sent by email, your SmartDigito account, online course or resource access, or another delivery method stated on the product page.
I paid successfully but didn't receive my product. What should I do?
First, check your order confirmation page, the Downloads section of your SmartDigito account if available, and your email inbox, including spam, junk, and promotions folders. Also confirm that you entered the correct email address during checkout. If you still cannot access your purchase, contact SmartDigito Support with your order details.
What if my download link isn't working?
Contact SmartDigito Support and provide your order number, purchase email address, product name, and details of the problem. Where appropriate, we may restore access, provide a replacement download link, or help resolve the technical issue.
Can I get a refund for a digital product?
Because digital products can be downloaded, accessed, copied, or used shortly after purchase, purchases are generally final once the product has been successfully delivered or made accessible. However, genuine issues such as duplicate payments, technical non-delivery, incorrect products, or corrupted files may be reviewed according to our Refund & Cancellation Policy and applicable law.
Can I use SmartDigito products for my business?
Generally, yes. Our standard license allows eligible products to be used for personal and internal business purposes, subject to the specific product license. Always review any product-specific licensing information before use.
Can I resell SmartDigito products?
Not under our standard license. You may not resell, redistribute, repackage, or publicly share SmartDigito products unless the specific product explicitly includes additional rights such as Resale Rights, Commercial License, Extended License, Agency License, or Private Label Rights (PLR).
Still have questions?
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