Have questions about SmartDigito, our digital products, downloads, payments, or usage rights? Find answers to the most common questions below.

If you still need help, our support team is here to assist you.

About SmartDigito

What is SmartDigito?

SmartDigito is an online platform offering practical digital products and ready-to-use resources designed to help individuals, professionals, creators, entrepreneurs, and businesses save time, learn faster, and work smarter.

Our products may include eBooks, templates, AI resources, business kits, courses, worksheets, digital tools, and other downloadable resources.

What types of digital products can I find on SmartDigito?

Our product collection may include:

eBooks
Templates
AI Resources & Prompt Packs
Business Kits
Online Courses
Worksheets
Digital Tools
Guides and Downloadable Resources

New products and categories may be added over time.

Are SmartDigito products physical or digital?

SmartDigito primarily sells digital products.

Unless specifically mentioned on a product page, no physical item will be shipped to you. Your purchase will be delivered digitally.

Orders & Payments

How do I purchase a product?

Choose the product you want, review its description and features, and proceed to checkout.

After completing the required information and successful payment, your order will be processed and the digital product will be made available according to its delivery method.

What payment methods do you accept?

Available payment methods will be displayed securely during checkout.

Payment options may vary depending on the payment gateway and services available at the time of purchase.

Is my payment secure?

Payments are processed through third-party payment service providers.

SmartDigito does not normally store your complete card details, UPI PIN, banking password, or other sensitive payment authentication information on its own servers.

My payment was deducted, but the order shows failed or pending. What should I do?

Payment confirmation can occasionally be delayed by a bank, UPI service, payment gateway, or other payment provider.

Please allow reasonable time for the transaction status to update or for an unsuccessful transaction to be reversed.

If the issue continues, contact our support team with your transaction and order details.

Downloads & Product Access

How will I receive my digital product?

Depending on the product, access may be provided through:

A direct download after checkout
Your order confirmation page
A download link sent by email
Your SmartDigito account
Online course or resource access
Another delivery method stated on the product page

How quickly will I receive my purchase?

Most downloadable products are intended to become available shortly after successful payment confirmation.

Occasional delays may occur because of payment verification, email delivery, server issues, maintenance, or other technical reasons.

I paid successfully but did not receive my product. What should I do?

First:

Check your order confirmation page.
Check the Downloads section of your SmartDigito account, if available.
Check your email inbox.
Check your spam, junk, and promotions folders.
Confirm that you entered the correct email address during checkout.

If you still cannot access your purchase, contact our support team with your order details.

What should I do if my download link is not working?

Contact SmartDigito support and provide your order number, purchase email address, product name, and details of the problem.

Where appropriate, we may restore access, provide a replacement download link, or help resolve the technical issue.

What if the downloaded file is corrupted?

If a file is genuinely corrupted or damaged, contact our support team.

We may provide a replacement file, new download link, alternative access, or appropriate technical assistance.

Should I save my downloaded files?

Yes.

We recommend downloading and securely storing your purchased files after receiving access.

Unless specifically stated otherwise, purchase of a downloadable product should not be interpreted as a guarantee that the same hosted download link will remain available indefinitely.

Accounts

Do I need a SmartDigito account to purchase products?

Account requirements may depend on the website’s checkout configuration and the type of product.

If an account is required or created as part of your purchase, you can use it to access eligible order and download information.

Where can I find my previous purchases?

If your purchase is linked to a SmartDigito customer account, eligible purchases and downloads may be available through the My Account section.

Can I share my SmartDigito account with someone else?

No.

Your account credentials and purchased-product access should not be shared for the purpose of giving unauthorized access to SmartDigito products.

Refunds & Cancellations

Can I get a refund for a digital product?

Because digital products can be downloaded, accessed, copied, or used shortly after purchase, purchases are generally final once the product has been successfully delivered or made accessible.

However, genuine issues such as duplicate payments, technical non-delivery, incorrect products, or corrupted files may be reviewed according to our Refund & Cancellation Policy and applicable law.

Can I get a refund if I change my mind?

A change of mind after receiving or accessing a digital product will generally not qualify for a refund, subject to applicable law.

Please carefully review the product description before purchasing.

What if I purchased the wrong product?

Please contact us as soon as possible.

If the digital product has already been delivered, downloaded, or accessed, the purchase will generally not be eligible for cancellation solely because the wrong product was selected.

Any request will be considered according to our Refund & Cancellation Policy and applicable law.

How long do I have to report a genuine purchase problem?

Where possible, genuine delivery, access, duplicate-payment, or defective-file issues should be reported within 7 days of purchase.

This does not mean that every purchase has an unconditional 7-day refund period.

Product Usage & Licensing

Can I use SmartDigito products for my own business?

Generally, yes.

Our standard license allows eligible products to be used for personal and internal business purposes, subject to the specific product license.

Always review any product-specific licensing information before use.

Can I edit or customize templates?

If a product is provided as an editable template, you may generally customize it for your permitted personal or internal business use.

For example, where technically supported, you may change text, colours, images, branding, or business information.

Editing a template does not automatically give you the right to resell or redistribute it.

Can I resell SmartDigito products?

Not under our standard license.

You may not resell, redistribute, repackage, or publicly share SmartDigito products unless the specific product explicitly includes rights such as:

Resale Rights
Commercial License
Extended License
Agency License
Private Label Rights (PLR)

Always check the license stated on the individual product page.

Can I share a purchased product with friends, colleagues, or other businesses?

The standard license does not allow you to distribute purchased product files to other people or businesses.

If multiple independent users require access, additional licenses or purchases may be required depending on the product.

Can I use SmartDigito resources for client work?

Some resources may be used as part of your own workflow to create an original end result for a client where the applicable license permits it.

However, this does not automatically allow you to give the original SmartDigito files, templates, prompt packs, or other purchased resources to the client.

Check the individual product’s license before using it for client, agency, or commercial purposes.

AI Resources

What are SmartDigito AI resources?

AI resources may include prompt packs, prompt frameworks, workflows, guides, templates, or other materials designed to help you work more effectively with supported AI platforms.

Will AI prompts always give me exactly the same result?

No.

AI-generated outputs can vary depending on the AI model, platform, context, settings, instructions, user input, and future model updates.

SmartDigito therefore cannot guarantee an identical or specific AI-generated result every time.

Do I need a separate AI tool or subscription?

Some AI resources may require access to a third-party AI platform.

A free or paid third-party account may be required depending on the particular resource and platform.

Where important, relevant requirements should be stated in the product description.

Are third-party AI subscriptions included with my SmartDigito purchase?

No, unless the product page specifically states otherwise.

Purchasing a SmartDigito AI resource does not automatically include subscriptions or paid access to third-party AI platforms.

Templates, eBooks, Courses & Other Resources

What software do I need to use a template?

This depends on the individual product.

Some templates may require specific software, applications, online platforms, or compatible file editors.

Please review the product description and compatibility information before purchasing.

Can I print worksheets or other printable resources?

If the purchased product is provided in a printable format and its license permits personal or internal business use, you may print it for your permitted use.

You may not make copies for unauthorized redistribution or resale.

Do courses guarantee specific results?

No.

Courses and educational resources are provided for informational and educational purposes.

Results depend on factors such as implementation, skills, experience, effort, resources, market conditions, and third-party platforms. SmartDigito does not guarantee specific income, sales, leads, employment, business growth, or other outcomes.

Will I receive future updates to a product for free?

Not automatically.

Unless specifically stated on the product page, purchasing a product does not guarantee lifetime updates, future editions, additional resources, new versions, or future features.

Support

How can I contact SmartDigito support?

If you need assistance with an order, payment, download, product access, or licensing question, contact us at:

Email: contact@smartdigito.com

When contacting us about an order, please include your:

Order number
Purchase email address
Product name
Brief description of the issue

What information should I provide for a technical issue?

To help us resolve your issue faster, please provide:

Your order number
Email address used for purchase
Product name
Description of the problem
Screenshot of any error, where applicable

Where can I read SmartDigito’s policies?

Please review our:

These pages provide detailed information about purchases, digital delivery, refunds, privacy, and permitted product usage.

Still Need Help?

Can’t find the answer you’re looking for?

Our support team can assist with order, payment, download, access, and product-related questions.

Contact SmartDigito Support

Email: contact@smartdigito.com

Please include your order details when contacting us about an existing purchase.