This Digital Product Delivery Policy explains how digital products purchased through SmartDigito (smartdigito.com) are delivered and accessed.
SmartDigito primarily sells digital products such as eBooks, templates, AI resources, business kits, courses, worksheets, digital tools, and other downloadable or online resources.
Unless specifically stated otherwise on a product page, no physical item will be shipped.
1. How Digital Products Are Delivered
After successful payment and order confirmation, your purchased digital product may be delivered through one or more of the following methods:
- Direct download from the website
- Download link on the order confirmation page
- Download link sent to your registered email address
- Download section within your SmartDigito customer account
- Access to an online course or digital resource
- Another digital delivery method specifically mentioned on the product page
The exact delivery method may vary depending on the type of product purchased.
2. Delivery Time
Most downloadable products are intended to become available shortly after successful payment confirmation.
In some cases, delivery or access may take additional time because of:
- Payment verification
- Payment gateway processing
- Email delivery delays
- Website maintenance
- Server or hosting issues
- Security verification
- Technical problems
- Third-party service interruptions
If your payment has been successfully completed but you have not received access to your product within a reasonable period, please contact SmartDigito support.
3. Order Confirmation
After a successful purchase, you may receive an order confirmation through the website, email, customer account, or another available method.
Customers should ensure that the email address and other information provided during checkout are correct.
SmartDigito is not responsible for delays caused by incorrect information submitted by the customer, although we will make reasonable efforts to assist where possible.
4. Downloadable Products
For downloadable products such as eBooks, templates, worksheets, business kits, AI resources, and other files, a download link may be provided after successful payment.
Depending on the product and website configuration, the download may be available through:
- The order confirmation page
- Your SmartDigito account
- An order confirmation email
- A dedicated download link
Customers should download and securely store purchased files after receiving access.
5. Courses and Online Access Products
Some products may not be provided as downloadable files.
Courses, online resources, digital tools, memberships, or similar products may instead require account-based or platform-based access.
Where applicable, access instructions will be provided after purchase or described on the relevant product page.
Customers are responsible for keeping their login credentials secure.
6. Email Delivery
Some purchase confirmations, download links, or access instructions may be sent by email.
Please ensure that you enter a valid and accessible email address during checkout.
If you do not receive an expected email, please check:
- Spam folder
- Junk folder
- Promotions folder
- Other filtered email folders
You should also verify that the email address entered during checkout was correct.
If the email still cannot be located, contact SmartDigito support with your order details.
7. Download or Access Problems
If you have successfully paid for a product but cannot download or access it, please contact us.
When contacting support, provide:
- Your name
- Email address used for the purchase
- Order number
- Product name
- Description of the problem
- Screenshot of the error, where applicable
We may provide technical assistance, restore access, issue a replacement download link, provide a replacement file, or take another appropriate action depending on the issue.
8. Corrupted or Damaged Files
If a downloaded file is genuinely corrupted or damaged, please contact SmartDigito support.
Where the issue is verified, we may provide:
- A replacement file
- A new download link
- Alternative access
- Appropriate technical assistance
If the problem cannot reasonably be resolved, the matter may be handled according to our Refund & Cancellation Policy.
9. Software and Compatibility Requirements
Some SmartDigito products may require specific third-party software, applications, platforms, accounts, file readers, editing tools, or AI services.
Where important, such requirements may be mentioned in the product description.
Customers are responsible for checking relevant compatibility or software requirements before purchasing.
SmartDigito does not guarantee continued compatibility with third-party software or platforms that may independently change their features, formats, policies, or functionality.
10. Third-Party Platforms
Certain products may be designed for use with third-party services such as AI platforms, design applications, productivity software, business tools, or other online services.
SmartDigito does not control these third-party platforms.
Third-party services may independently change:
- Features
- Pricing
- Subscription requirements
- User interfaces
- Policies
- Availability
- Supported file formats
- Technical functionality
Such changes may affect how a SmartDigito product is used.
11. Download Availability
Where downloads are provided through a SmartDigito customer account or download link, availability may be subject to reasonable technical, security, or account limitations.
Customers are encouraged to download and securely store purchased files after receiving access.
Unless specifically stated on the relevant product page, purchase of a downloadable product should not be interpreted as a guarantee that the same download link or hosted file will remain available indefinitely.
12. Updates to Digital Products
Some digital products may be updated or improved over time.
Unless explicitly stated on the product page, purchasing a product does not automatically guarantee:
- Lifetime updates
- Future editions
- New versions
- Additional resources
- Future features
- Access to separately released products
Any update entitlement specifically included with a product will be described on the relevant product page.
13. No Physical Shipping
SmartDigito primarily sells digital products.
Therefore, unless a particular product page explicitly states otherwise:
- No physical product will be dispatched
- No courier delivery will take place
- No shipping address is required for product delivery
- No physical shipping charges apply
Digital access or delivery constitutes fulfillment of the order.
14. Incorrect Email Address
Customers are responsible for entering accurate information during checkout.
If you entered an incorrect email address and cannot receive your order information, contact us with sufficient transaction details so that we can attempt to verify the purchase.
For security reasons, we may request information necessary to confirm that you are the legitimate purchaser before changing account or delivery information.
15. Payment Completed but Product Not Received
If your payment was successful but your product has not been delivered or made accessible:
- Check your order confirmation page.
- Check the Downloads section of your SmartDigito account, if applicable.
- Check your email, spam, junk, and promotions folders.
- Confirm that the email address used during checkout was correct.
- Contact SmartDigito support if the issue continues.
We will make reasonable efforts to verify the order and provide access where the payment and purchase can be confirmed.
16. Failed or Pending Payments
Digital products are generally delivered only after successful payment confirmation.
If a payment remains pending, product access may also remain pending until the transaction is confirmed.
If money has been debited but the order remains unsuccessful, the transaction may be subject to processing or reversal by the relevant bank, UPI service, payment gateway, or payment provider.
Please contact us if assistance with order verification is required.
17. Unauthorized Sharing
Download links, customer accounts, course access, and purchased digital files are intended only for use permitted under the applicable product license.
Customers must not publicly distribute, resell, share, or provide unauthorized access to purchased products.
For detailed usage restrictions and permissions, please review our License & Usage Terms.
18. Refunds
Delivery or access issues do not automatically result in a refund.
Where possible, SmartDigito will first attempt to resolve the issue by restoring access, providing a replacement file, issuing a new download link, or providing reasonable technical assistance.
Eligible refund requests are handled according to our Refund & Cancellation Policy and applicable law.
19. Changes to This Policy
SmartDigito may update this Digital Product Delivery Policy from time to time to reflect changes in our products, website functionality, delivery systems, or business practices.
The latest version will be published on this page with an updated “Last Updated” date.
20. Contact Us
If you experience any issue with the delivery, download, or access of your SmartDigito purchase, contact:
SmartDigito
Website: smartdigito.com
Email: contact@smartdigito.com
Please include your order number and the email address used for your purchase so that we can assist you efficiently.